Question 1

Appointment Policy

Accepted Answer

• All appointments require a non-refundable booking which will apply towards the total cost of the treatment. 
 • Booking fees and prepaid treatments are non-refundable under any circumstance. 
 • Restrictions apply to treatments. Please read restrictions with each treatment room prior to booking.
 • No guests (including kids + pets)

Question 2

Late/Reschedule Policy

Accepted Answer

• 1 reschedule per booking fee made without losing it.
 • Please be on time to your appointment. If you are 10 minutes late, it will be marked as a "no show."
 • Minimum 1 week notice to reschedule treatment. If you reschedule within 1 week for treatment, booking fee made can not be applied to future treatment and a new booking fee will need to be made for rescheduled appointment. Appointment changes within 72 hours of scheduled treatment will be marked as a no-show and client will be responsible for full charge of scheduled treatment. We reserve the right to charge the remainder balance for the missed service. In the case of a prepaid treatment, that treatment will be forfeited.
 • If your appointment is marked as a "No Show," the booking fee and any prepayment made will be forfeited. In the case of a prepaid treatment, that treatment will be forfeited. We reserve the right to charge you in full for the missed treatment.

Question 3

Permanent Makeup Restrictions/Appointment Approvals

Accepted Answer

FOR NEW PERMANENT MAKEUP TREATMENT SERVICE ONLY 
Nano brows, Microblading, ombre powder brows, Lip blush, and natural lash liner

• If an appointment is made and guest shows up with a restriction listed below without approval or physical doctor's approval, the deposit will be forfeited and treatment will not be able to be performed.
 • Touch-ups are not included

**RESTRICTIONS APPLY IF YOU ARE UNDER THE FOLLOWING CONDITIONS:**

• Pregnant/Nursing 
 • Under the age of 18 years old 
 • Lasik or similar procedure in the past 6 months 
 • Undergoing chemotherapy, have diabetes, epilepsy, MS or an autoimmune disease (please consult with your physician for approval of treatment and upload physician approval upon booking into client portal). 
 • Use of Accutane or any similar acne medications within the past year, use of Retin A in the past 4 weeks, laser treatment or chemical peel on treatment area in the past 4 weeks. 
 • If you have any medical conditions, medications, or are undergoing treatment that is in question please contact us.

IF YOU HAVE PREVIOUS WORK, whether it is "completely faded," or you have had removal treatment, please send clear pictures, in good lighting with no filter or makeup of area of treatment through DM on Instagram to @essemedspa or text 303 900 8833 for APPROVAL BEFORE booking an appointment.  
 • Must be 6 weeks out from removal treatment before getting new permanent makeup.
 • Deposits are non-refundable and will be forfeited along with being charged for the full treatment if you show up to your appointment without consent of previous work, or if you have a restricted medical condition without physician’s approval of receiving treatment.

Question 4

Disclaimer

Accepted Answer

• All results may vary depending on and not limited to skin type, age, scarring, diet, health, stress levels, and facial products used. These factors all play a key role in your results, which is why it is important to know that more than one one treatment may be required.
 • We have the right to refuse, ban or fire a guest for any reason whether treatment has been completed or not. This will not result in a refund.
 • Clients with history of no shows can only book future appointments if paid in full.
 • Pre and post care information is available in your client portal and on the website for easy access and it is your responsibility to take care of your treatment accordingly and or review to plan accordingly for treatment.
 • Treatments rendered can not be refunded. Appointments are very thorough. We are open to feedback during the consultation process and it is highly encouraged, therefore, in consenting to be treated, it is important that clients understand and accept this policy.
 • Prices and policies are subject to change at any time without notice. If treatment is already booked there will not be an effect on price.
 • All photos and videos taken during the appointment will be used for social media and marketing purposes excluding cosmetic injectable treatments with consent.

PERMANENT MAKE UP DISCLAIMER ONLY
 • All the above included.
 • We are not liable to any changes wanting to be made to micropigmentation once the final decision was approved during consultation. Please thoroughly review the drawn shape prior to starting the procedure.
 • Clients who have had previous work done in the treatment area may yield sub par results. Please be aware one or more touch up session may be required to achieve desired results.

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