Question 1

How do I book an appointment?

Accepted Answer

For your convenience, you can book an appointment through our online booking app, which is accessible through the "Book" button located throughout our website. You can also book an appointment by calling 303 900 8833 during our business hours.

If there are not any dates available for the service with the artist you would like to book for then they are completely booked and more appointments will be available soon. Please watch our story on Instagram for updates or sign up for updates at the bottom of the website.

Question 2

Do you have a waitlist or cancellation list?

Accepted Answer

If you would like to receive updates for openings please sign up for our e-mail updates.
 
All last minute openings will be posted in our story on Instagram or visble through the booking link as they become available.

Question 3

I got my eyebrows done somewhere else, can you do my touch-up?

Accepted Answer

For many reasons, we do not touch-up foreign work.
 
If you would like to book as a new client please DM clear pictures in good lighting (in front of a window) of your brows with no makeup on them to me on Instagram to see if you're eligible to book for a new client appointment. Please send on straight forward and one of each brow.

If you would like to start over we can remove your old eyebrows for you

Question 4

How can I pay?

Accepted Answer

You can pay through venmo, cashapp, with cash or with a credit/debit card.

Question 5

Is it customary to tip for permanent makeup services?

Accepted Answer

Tips are very much appreciated, but not mandatory. As in any service-based industry, it is customary to tip 10-20%.

Question 6

What is the process like?

Accepted Answer

We will start with taking before photos. Then, based on the procedure, your artist will predraw the shape and then once the shape is agreed upon, then your artist will get started. The color is chosen to match your natural color as close as possibly with consideration of your skin complexion. Once we have completed the procedure, after pictures will be taken and after care will be reviewed

Question 7

Do I need to do anything to my brows before the appointment?

Accepted Answer

The more grown out they are the better! Once you've booked your appointment do not touch your tweezers, razor (even for a little clean up), wax, or thread your brows.

Question 8

What is Nano Hairstrokes  vs Microblading vs Microblading + Shading vs Ombré Powder Brows?

Accepted Answer

Nano Hairstroke is the technique that uses a machine to create hairstrokes behind clients existing hair. This is the most natural enhancement and is suitable for all skin types.
 
Microblading is the technique where hair strokes are created with pigment, which is deposited into the skin in fine, short strokes resembling hair, with a hand tool that is formed of tiny needles. This technique will help define your natural brows and fill in missing gaps.
 
Microblading + Shading is a technique that is a combination of shading and microblading. This technique will help define your natural brows and fill in missing gaps. With shading (adding pigment) in between the hairstrokes, this will give your brows more definition and depth.
 
The Ombré Powder technique gives a light to dark ombré enhancement to the eyebrows. It starts lighter at the front of the brow and gets darker towards the tail. Powder ombré gives a soft powder makeup using a machine which deposits pigment into the skin. The pigment is deposited behing the brow hairs and can be customized to be more dramatic or very natural looking. Suitable for all skin types.

Question 9

Are you licensed/certified?

Accepted Answer

Yes, all of our artists are certified and licensed.

Question 10

How long does it take to heal?

Accepted Answer

The outer layer of skin where the scabbing and peeling occurs can take about 1-2 weeks. For the whole healing process, on average about 4-6 weeks. Others may take longer depending on the individuals' health.

Question 11

Do I need a touch up?

Accepted Answer

A touch up is not required and varies. How the skin will react is different for everyone and many factors are to be taken into consideration. Skin type, age, scarring, diet, stress levels, facial products used, etc. all play a key role in your results, which is why it is important to know that more than one touch up may be required.
 
Although a touch up is not required and varies, a perfect result after 1 session is also not a realistic expectation. Please be mindful it may take multiple sessions to achieve your desired results.
 
After your fist touch up, how often should you come back in? Again this is based on your personal preference, and how well your skin retains the pigment. I do not have a specific time frame recommendation. You may come back for a touch up as soon as you feel like you need one.

Question 12

How do I book a touch up?

Accepted Answer

If you are an existing clients, please message me on IG for the link to book your touch up appointmetnt. You have to be 4 weeks healed before you can book an appointment.

Question 13

Does it hurt?

Accepted Answer

The pain is expected to be minimum to none. A topical anesthetic is used, therefore pain is minimized, but will vary amongst each individual.

Question 14

How long does it last?

Accepted Answer

It will last as long as it’s maintained. How it lasts will vary on your skin type, by how well your skin takes in pigment during the session and how dark you are willing to go depending on the scenario. After a touch up, it is expected to last years depending on the shade of choice you prefer, skin retention, time in the sun and daily skin routines (more exfoliating products, will cause it to fade faster).
 
Brows 6 months - 3 years
Natural Lash Liner 3 - 5 years
Lip Blush 2 -5 years

Question 15

Do I need to take time off of work?

Accepted Answer

No. There’s no downtime associated with the treatment. Redness and swelling will dissipate within an hour after. Your brows will appear darker initially, but not so dark that you will be prevented from your activities of daily living.

Question 16

What if I don't like it?

Accepted Answer

Although permanent makeup is considered to be semi-permanent, the procedure does allow flexibility for color or shape change to some extent.The appointment is very thorough to ensure that you are satisfied or comfortable with proceeding. 
 
If you do not like the decision you made, the Touch Up does not need to be scheduled and the pigmented area naturally fades over time (which varies per individual). Please keep in mind that a refund because you "do not like" your decision is not an option.
 
If you aren’t 100% sure you would benefit from this procedure, please opt for more temporary options.

Question 17

Appointment Policy

Accepted Answer

All appointments require a non-refundable booking which will apply towards the total cost of the treatment. 
Booking fees and prepaid treatments are non-refundable under any circumstance. 
Restrictions apply to treatments. Please read restrictions with each treatment room prior to booking.
No guests (including kids + pets)

Question 18

Late/Reschedule Policy

Accepted Answer

1 reschedule per booking fee made without losing it.
Please be on time to your appointment. If you are 10 minutes late, it will be marked as a "no show."
Minimum 1 week notice to reschedule treatment. If you reschedule within 1 week for treatment, booking fee made can not be applied to future treatment and a new booking fee will need to be made for rescheduled appointment. Appointment changes within 72 hours of scheduled treatment will be marked as a no-show and client will be responsible for full charge of scheduled treatment. We reserve the right to charge the remainder balance for the missed service. In the case of a prepaid treatment, that treatment will be forfeited.
If your appointment is marked as a "No Show," the booking fee and any prepayment made will be forfeited. In the case of a prepaid treatment, that treatment will be forfeited. We reserve the right to charge you in full for the missed treatment.

Question 19

Permanent Makeup Restrictions/Appointment Approvals

Accepted Answer

FOR NEW PERMANENT MAKEUP TREATMENT SERVICE ONLY 
Nano brows, Microblading, ombre powder brows, Lip blush, and natural lash liner

If an appointment is made and guest shows up with a restriction listed below without approval or physical doctor's approval, the deposit will be forfeited and treatment will not be able to be performed.
Touch-ups are not included

**RESTRICTIONS APPLY IF YOU ARE UNDER THE FOLLOWING CONDITIONS:**

Pregnant/Nursing 
Under the age of 18 years old 
Lasik or similar procedure in the past 6 months 
Undergoing chemotherapy, have diabetes, epilepsy, MS or an autoimmune disease (please consult with your physician for approval of treatment and upload physician approval upon booking into client portal). 
Use of Accutane or any similar acne medications within the past year, use of Retin A in the past 4 weeks, laser treatment or chemical peel on treatment area in the past 4 weeks. 
If you have any medical conditions, medications, or are undergoing treatment that is in question please contact us.

IF YOU HAVE PREVIOUS WORK, whether it is "completely faded," or you have had removal treatment, please send clear pictures, in good lighting with no filter or makeup of area of treatment through DM on Instagram to @essemedspa or text 303 900 8833 for APPROVAL BEFORE booking an appointment.  
Must be 6 weeks out from removal treatment before getting new permanent makeup.
Deposits are non-refundable and will be forfeited along with being charged for the full treatment if you show up to your appointment without consent of previous work, or if you have a restricted medical condition without physician’s approval of receiving treatment.

Question 20

Disclaimer

Accepted Answer

All results may vary depending on and not limited to skin type, age, scarring, diet, health, stress levels, and facial products used. These factors all play a key role in your results, which is why it is important to know that more than one one treatment may be required.
We have the right to refuse, ban or fire a guest for any reason whether treatment has been completed or not. This will not result in a refund.
Clients with history of no shows can only book future appointments if paid in full.
Pre and post care information is available in your client portal and on the website for easy access and it is your responsibility to take care of your treatment accordingly and or review to plan accordingly for treatment.
Treatments rendered can not be refunded. Appointments are very thorough. We are open to feedback during the consultation process and it is highly encouraged, therefore, in consenting to be treated, it is important that clients understand and accept this policy.
Prices and policies are subject to change at any time without notice. If treatment is already booked there will not be an effect on price.
All photos and videos taken during the appointment will be used for social media and marketing purposes excluding cosmetic injectable treatments with consent.

PERMANENT MAKE UP DISCLAIMER ONLY
All the above included.
We are not liable to any changes wanting to be made to micropigmentation once the final decision was approved during consultation. Please thoroughly review the drawn shape prior to starting the procedure.
Clients who have had previous work done in the treatment area may yield sub par results. Please be aware one or more touch up session may be required to achieve desired results.

PERMANENT MAKEUP ROOM

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